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Terms of Service

Last updated: 14 September 2026

These Terms of Service (“Terms”) are a legal agreement between you (and the organization you represent) and Hublytix LLP governing your use of Hublytix. By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Definitions

  • “Service” means the Hublytix HubSpot portal auditing application and website.
  • “you” / “Customer” means the person or organization using the Service.
  • “Portal Data” means the data we access from a HubSpot portal you connect.

2. The Service

Hublytix connects to a HubSpot portal you authorize, analyzes it using read-only access, and produces findings, a health score, and remediation guidance. We may add, change, or remove features over time. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.

3. Accounts and eligibility

You must be at least 18 years old and able to form a binding contract. If you use the Service on behalf of an organization, you represent that you are authorized to bind that organization to these Terms. You are responsible for your account credentials and for activity under your account, and you agree to keep your credentials confidential.

4. Connecting HubSpot and your responsibilities

To use the core functionality you connect a HubSpot portal via OAuth, granting Hublytix read-only access. You represent that you have the right and authority to connect that portal and to allow us to process its data to provide the Service. As between you and Hublytix, you are the controller / data fiduciary of your Portal Data. You remain responsible for complying with HubSpot’s own terms and with the laws applicable to your data. You can revoke our access at any time from HubSpot or from the app.

5. Plans, fees, and billing

5.1 The plans

Hublytix has a free tier and two paid plans. Both paid plans are sold as a one-time payment at the price shown at checkout.

  • Free. 1 connected HubSpot portal and 3 scans per 30 days. Duplicate counts and findings are shown; the full duplicate export is not available.
  • Full Export. 1 connected HubSpot portal, 15 scans per 30 days, and the full duplicate export. The export is unlocked for the single portal the purchase was made for; buying it does not unlock a different portal you connect later.
  • Agency Pack. Up to 10 connected HubSpot portals, with 15 scans per 30 days and the full duplicate export on each of them.

The scan allowance is a rolling cap, not a batch of credits issued when you pay: at any moment it counts the scans that portal completed in the previous 30 days, including scans you ran on the free tier before paying. Scans that fail or time out do not count. We may also apply reasonable technical limits to protect the Service and your HubSpot API quota.

5.2 Portals, and what happens when paid access ends

The portal number in each plan is a limit on how many portals you may connect. It is not a quota we reduce an account to. Portals you have already connected stay connected: when paid access ends, or if you are on a plan that admits fewer portals than you have already linked, we do not unlink, disconnect, or delete any portal, its scan history, or your findings. Each portal simply returns to the free allowance in 5.1 and the full duplicate export is locked until you buy access again. You can disconnect a portal yourself at any time, from the app or from HubSpot, and you can ask us to delete your data as described in the Privacy Policy.

5.3 Payment, refunds, and chargebacks

  • Paid access is sold as a one-time payment at the price shown at checkout. It is not a subscription: there is no mandate on your payment method, nothing renews, and we cannot charge you again unless you choose to buy again.
  • A payment grants paid access for 30 days from the time the payment is captured. When that period ends your account returns to the free tier automatically; where we are still confirming a payment we may leave access on for a few days longer, never shorter. Prices are stated exclusive of taxes unless noted; you are responsible for applicable taxes.
  • Payments are processed by Razorpay. We do not receive or store your card details.
  • Because the paid deliverable — your duplicate export — is produced and downloadable immediately, fees are non-refundable except where required by law.
  • Where a refund or chargeback does happen, these are the rules our systems apply to your access. Nothing in them limits any right you have under applicable law.
    • Paid access ends when the payment funding your current paid access period is returned to you in full — as a single refund, as partial refunds that together return the whole amount, or through a chargeback decided against us.
    • A partial refund that leaves part of that payment with us does not end your paid access.
    • Reversing a payment that is not the one funding your current period — an earlier purchase you already used, or a charge a later purchase superseded — does not end that period.
    • If your paid access does end this way but another payment you made had already bought access covering that date, and that payment has not itself been reversed, we restore access for the remainder of the period that payment bought. A payment that has been refunded or charged back can never restore access.
    • Access ending, for any of these reasons, never removes portals, scan history, or data: 5.2 applies.

6. Acceptable use

You agree not to:

  • use the Service in violation of any law or third-party rights;
  • connect a HubSpot portal you are not authorized to access, or use the Service to access data unlawfully;
  • reverse engineer, decompile, scrape, or attempt to derive the source code of the Service, except to the extent this restriction is prohibited by law;
  • probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or rate-limiting measure, without our written permission;
  • resell, sublicense, or provide the Service to third parties except as expressly permitted;
  • upload malware, or use the Service to build a competing product, or in any way that imposes an unreasonable load on our infrastructure.

7. Remediation guidance — no guaranteed outcome

Hublytix identifies issues and provides guidance and deep links to help you fix them in HubSpot. You decide whether and how to apply any change, and you make changes in your own HubSpot portal. Our scores, dollar-impact estimates, and recommendations are informational and based on the data and assumptions available; they are not financial, legal, or professional advice and are not guarantees of any particular result, saving, or revenue outcome.

8. Intellectual property

We own the Service and all related software, content, and trademarks. We grant you a limited, non-exclusive, non-transferable right to use the Service during your paid access period. You retain all rights to your Portal Data and account data. If you send us feedback or suggestions, you grant us a perpetual, royalty-free license to use them to improve the Service.

9. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that findings will identify every issue in your portal.

10. Limitation of liability

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or related to the Service. To the maximum extent permitted by law, Hublytix’s total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of (a) the total fees you paid to Hublytix in the twelve (12) months before the event giving rise to the liability, or (b) one hundred US dollars (USD 100).

11. Indemnification

You agree to indemnify and hold harmless Hublytix and its partners and personnel from any claims, damages, and reasonable expenses arising from (a) your misuse of the Service, (b) your violation of these Terms or any law, (c) your Portal Data or your right to connect it, or (d) your violation of HubSpot’s terms or any third-party rights.

12. Term, suspension, and termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or use the Service in a way that risks harm to us, other users, or third parties. On termination, your right to use the Service ends; sections that by their nature should survive (for example, fees owed, IP, disclaimers, liability, indemnity, and governing law) will survive.

13. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms and will protect it with reasonable care, except where disclosure is required by law.

14. Governing law and disputes

These Terms are governed by the laws of India, without regard to conflict of laws rules. Subject to applicable law, the courts at Chennai, Tamil Nadu, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and you consent to that jurisdiction.

15. Changes to these Terms

We may update these Terms from time to time. When changes are material, we will update the “Last updated” date and, where appropriate, notify you. Continued use of the Service after changes take effect means you accept the revised Terms.

16. General

These Terms, together with the Privacy Policy and any order you place, are the entire agreement between you and Hublytix regarding the Service. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

17. Contact

Questions about these Terms: legal@hublytix.ai · Hublytix LLP, 12, Thirumagal Nagar 1st, Rajakilpakkam, Tambaram, Kanchipuram - 600073, Tamil Nadu, India.